Front Desk Executive

About Us

The Knowledge Center, Gurgaon is a state-of-the-art material experience and innovation hub designed to empower professionals in the architecture, design, and construction industry. We provide a dynamic platform that seamlessly integrates physical libraries with intelligent digital systems, enabling architects, designers, and builders to discover, evaluate, and source building materials with ease.

Role Overview

We are seeking a Front Desk Executive to manage member interactions, appointments, and front-office operations with professionalism and efficiency. The role involves handling membership-related assistance, scheduling appointments, maintaining accurate system entries, and ensuring a smooth check-in and registration process for all visitors and members.

Key Responsibilities

• Welcome and assist members, visitors, and guests with a warm and professional approach.

• Handle membership-related queries, renewals, and documentation.

• Manage appointment scheduling, system entries, and database updates accurately.

• Oversee check-ins, registrations, and visitor access coordination.

• Address member issues and direct them to appropriate departments for resolution.

• Maintain front desk records, logs, and reports as per standard procedures.

• Coordinate with concierge and facility teams to ensure seamless member experience.

• Uphold organizational service standards, appearance, and communication protocols.

Requirement

• Experience: 2–4 years in front office, hospitality, or customer service roles.

• Education: Graduate or Diploma in Hospitality Management or related field.

• Industry Preference: Hospitality, corporate offices, or facility management environments.

• Proficiency in MS Office and visitor or appointment management systems.

• Excellent communication and interpersonal skills.

Skills & Competencies:

• Strong customer service orientation and attention to detail.

• Professional appearance and courteous demeanor.

• Ability to multitask and manage multiple appointments efficiently.

• Reliable, organized, and proactive in handling front-office responsibilities.

• Team player with a positive attitude and commitment to service excellence.